My mother has alzheimers. She misunderstood the terms and conditions and actually did not want or remember she purchased the product due to her mental condition.
. i tried to cancel the order and they refused to assist me and charged my mothers account for two products at $89.95 each. I called when i realized which was one day after the cancellation period and they were rude and unwilling to help even after i explained her mental status. this is geriatric abuse!
the lady hung up the phone on me and was outright rude!!! i am appalled by the way they spoke to me.
im sure they were nice and friendly when they tried to sell the product. i simply wanted to return the product and they provided me with no options even in the sensitive situation that i am in with my mother s health
Product or Service Mentioned: Bellacelle Eye Cream Free Trial.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $190.