Bellacelle
Bellacelle Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bellacelle has 1.1 star rating based on 56 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Most users ask Bellacelle for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
BAD BAD..SCAM SCAM.
Cancellation
Ripped off
Awful Customer Service When Canceling
- Disrespectful customer service agents
Preferred solution: Full refund
BAIT AND SWITCH DO NOT BUY
- Ordering trial and not knowing it would be reoccuring
Preferred solution: Full refund
Bellecelle Scam
I saw the advertisement/story scam for Joel and Victoria Olstein and she was promoting this product. The 14 day free trial for price of shipping only for 4.95 was a trap.
There was no way to notify the company or return the package to get you money back. Then since I didn't return it, was charged $180+ for this product and didn't catch it on the Visa bill. I was sent another shipment in 30 days and charged another $180. Luckily my Wyndom Visa agent helped me connect with the company and I got my money back for the 2nd shipment, but then had to pay a $20 restocking fee.
I did not notice that much of an improvement with my first shipment and it did cost $180 for a product that is a scam.
The Olsteins are now changing their product to Suisse-same scam, different product. PJS in Minneapolis, MN
Preferred solution: Full refund
Bellacelle - Free Trial Review
Didn't sign up for recurring billing
I am disabled and do not receive much money per month. When I saw you could try the product for only shipping, I wanted to do so.
My medications make my skin very dry. The full price product overdrew my checking account at Christmas and in January when my daughter had her 18th birthday. I wasn't even able to get her a gift. This is no different than the criminals who *** our checking or debit card information!!
What can you do if you cannot contact them or get them to contact you? I am considering having my bank stop paying this, the fee would be cheaper than the price of the product!
- Ordering trial and not knowing it would be recurring
- I did not sign up for recurring payments
Preferred solution: Full refund
Absolutely terrible product that does not work - false advertising
Preferred solution: Full refund
BEWARE!!!! Do NOT be taken in by this outrageous ploy.
- Not what i ordered didnt want recurring payments
Preferred solution: Full refund
Age-Defying Eye Cream/age-Defying Skin Serum
Paid the postage for free sample. Received the product, does not work.
When I received my credit card statement, there were two unattorized charges, one for $86.95 and another for $89.95. Called my credit card company and they gave me telephone numbers to call Bellacella first. Called Bellacella and they claimed I agreed to the charges, which I did not. After listing to their bull, made sure auto ship was cancelled.
They refused to remove the charges. I called my credit card company back. Now I am in the process of disputing the charges through my credit card company.
Do not order from Bellacella! It is all a scam to seperete you from your money for a product that do-not-work.
- Ordering trial and not knowing it would be reoccuring
- Ordering trial not knowing it would be only 14 days
- I did not sign up for recurring payments
Preferred solution: Full refund
Bellacelle Product Scam
I ordered the free sample and paid for shipping $4.95 and $5.95. To my shock and horror when I received my credit card statement they charged me $86.95 and $89.95.
When Capitol One called the company with me on the line, I found out that they had also charged me over $180.00 for the following month, which I had not even received a statement for. They insisted that there was information when I ordered the product that I needed to contact them within 14 days to cancel automatic reordering. This absolutely was not correct. After much persistence, they canceled the second set of charges and reduced the first set by 35 percent.
So I was still fraudulent charged $113.00. This company is an illegal scam using Joanna Gaines name to create credibility to sell from customers.
- Not what i ordered didnt want recurring payments
- I did not sign up for recurring payments
Preferred solution: Full refund
I want to cancel this now. Didn't know it was reoccurring
Ordered free product of Age-Defying Skin Serum. It came with a free Age-Defying eye cream just for paying for postage.
Then I get a cost on my credit card of $86.95 and 89.95 for the FREE products. I did not give them permission to apply that to my credit card or did I sign up for recurring payments.
BEWARE OF THIS COMPANY---VERY MISLEADING IN THEIR ADVERTISEMENT!!! FREE IS NOT FREE. DO NOT ORDER FROM BELLA CELLE SKIN SERUM - PO BOX 20800, FOUNTAIN VALLEY, CA 92728. THIS IS A SCAM.....
I got to talk to a Manager, who agreed to take 35% off, but would not refund the total price charged to my credit card. I had not even opened the product at all and I wanted to send it back. Their policy is not to take refunds for products once shipped unopened or otherwise. The customer service is awful and not customer friendly at all.
These people are stealing money under the cover of a 14 day trial and cheating numerous people out of money.
THIS IS A MAJOR SCAM!!! I am so sorry I fell for it.
- I did not sign up for recurring payments
- Disrespectful customer service agents
- Refund policy
Preferred solution: Full refund
Trial Offer Serious scam Bellacelle
- Awful customer service
- Disrespectful customer service agents
- Ordering trial and not knowing it would be reoccuring
Preferred solution: Full refund
Bellecelle Scam
- Scam
Preferred solution: Full refund
About
Belacelle specializes in anti ages products. The company offers BellaCelle Eye Cream and BellaCelle Serum. They are produced to hydrate, enhance, and revitalize skin. They contain peptides. Belacelle provides lasting effect ensuring 24 hours protection. It is possible to order a trial bottle of any product over the internet. The creams are an injection-free solution that is designed to rebuild skin collagen, decrease the appearance of lines, improve wrinkles, and brighten skin. The products have been tested and proved on real people. Belacelle ships their products across the United States. The company does not accept returns. All sales are final. Available payment options are Visa, MasterCard, American Express, and Discover.
Bellacelle is ranked 683 out of 1748 in Cosmetics and Personal Care category
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Oh yes i am definitely reporting to BBB too!
I would report this company to the Better Business Bureau as well. If it's reported there, then others will follow and the sharks that funded this company will need to change their tactics. Just a suggestion.